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Contact us by e-mail or send us a message in our website chat to inform us and to discuss the details. We will refund your money after we receive the item and examine its condition. You have to send it back within 14 days from the day it's been delivered to you. Read our Return and Exchange policy.

In that case, your order is in the nearest DHL office. You can go there or contact them, with your order information and tracking number. You can arrange for delivery to your home or office, or collect it yourself from a DHL office.

Send us an email including your tracking number and purchase details. You can cancel your order within a few days after you paid it. We will take care further, deal with our delivery partners and refund you. If you have already received the package, you cannot cancel the order, you can return it and get your money back.

We make shipments almost everywhere worldwide. You can see our list of countries we deliver to here.

It depends on your region – between two and five working days.

We work with DHL and they normally deliver during the working days. Please, make sure you give us the address you will be available at on the days and hours of delivery.

The custom fees must be paid by the client. If you want to, you can contact us by email to discuss it, contact your local DHL service or customs for any details. You can find our conditions in this document: Shipping, returns and exchanges

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Yes. We don't process your bank details; we use third-party services, offered by PayPal, which is a trusted financial institution.

We will provide a refund immediately upon the return of the product after we examine its condition. It might take up to 2 days to examine the condition of the returned item. However, bank providers may take 3 to 10 business days to process the refund into the original mode of payment.

We are an online business and working hours are not quite applicable for us - you can contact us at any time. However, we respond to questions asked through our website chat during these hours and days: Smogg Customer Service Opening Hours

No.

We accept payments through PayPal because they accept all kinds of cards and have a better security. Currently, other payment solutions are not suitable for our business. We hope we will be able to offer you some diversity soon.

Yes, it’s very safe. We use a third-party protection and our shop uses an encrypted connection. It’s a verified and trusted website.

Yes. We use cookies to process your orders; we don't save them and we don't sell any of your data. See our Privacy policy here.

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If measurements you took are smaller than the ones listed in our shop for the given size, don't buy it. Compare them with the next size but if there is more than 2 cm / 0.78740 inches difference between our measures and the ones you took, you shouldn't buy it. If you decide to buy anyway and it doesn't fit, you can always return it. We have tables with garments' dimensions in both inches and centimetres on every product page in the English version of our shop. You can see them there, so you have a sight of the item. For example: https://www.smogg.co.uk/product-page/double-breasted-long-woolen-winter-coat-for-women-dark-navy You can also see the bodily measurements we use for our sizing in the table below: Bodily measurements * If you are 160 - 165cm / 5'3" - 5'5" tall, of a regular build and your chest is up to 90 - 95cm / 36" - 38", opt for size S. ** Our model is 170cm / 5ft 7" tall and a size S.

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A woolen coat is very difficult to soak in rain but puffer jackets are more waterproof than a woolen coat. However, a woolen coat isn't suitable for skiing. Wool has very good insulating qualities.

Woolen coats are one of the best options for a snowy and cold winter and the most elegant one. Wool is a natural material with very good warming qualities. Woolen coats are not particularly heavy.

Yes, we are a sustainable brand in that sense, in which we avoid usage of synthetic materials, like polymers, except for buttons, and we use only natural materials and recycled cardboard for our packaging. We don't use any rare materials from animals that people kill for the sole purpose of making garments, like fur. Here you can read about our Ethical industry standards

We are a young brand. It’s a hard business and, with the pandemic, things are a little bit more difficult but we work on new items regularly. Expect our new items very soon.

These are the questions we have received so far. If you don’t find your question in this section, you can text us in our website chat and be answered. And, we will add your question to this list with an answer. So, don’t hesitate to contact us with any questions.